If your alarm activates, a signal is sent from your alarm to our Alarm Receiving Centre in an instant, and the Alarm Receiving Centre can call on the Police or your keyholders. This is a 24 hours service, 7 days a week everyday!
Why do I need a monitored security system to qualifying for Police Response in case of burglary?
Following the latest guidelines issued by the Association of Chief Police Officers (ACPO), many police forces will not attend alarms from non-monitored systems unless there is also first hand evidence of a crime, whether from an owner or a member of the public phoning in. The police will attend to an alarm signal, routed via our Alarm receiving Centre from a monitored alarm that qualifies for Police Response.
The different ways of get signals to our Alarm Receiving Centre
Digital Communicator is a single path communication link between your property and the ARC, which can utilise any network provider using either an existing standard analogue telephone line or an exclusive dedicated out-going line for increased security. This is the most commonly used method for domestic systems.
DualCom offers a more secure form of alarm monitoring than the above Digital Communicator, by also using VodaPhone data network. This enables your premises to be linked to our alarm receiving centre via two completely separate landline and radio paths. If one path fails or is interrupted, our alarm receiving centre is informed, and the other continues to monitor any subsequent alarms. DualCom conforms to new police policies on confirmed alarms.
RedCARE GSM offers a more secure form of alarm monitoring than both the above Digital Communicator or DualCom, as the service provides continuous monitoring of the BT telephone line that links the alarm system on your premises to our Alarm Receiving Centre (ARC) and by also using O2’s GSM network. As with DualCom your premises would be linked to our alarm receiving centre via two completely separate landline and radio paths. If one path fails or is interrupted, our alarm receiving centre is informed, and the other continues to monitor any subsequent alarms.